Shipping Policy
🚚 Sweet Lily Shipping Policy
At Sweet Lily, we’re committed to getting your order to you quickly, safely, and reliably. Here’s how our shipping process works:
📦 Processing & Fulfillment
- Order Processing Time: All orders are processed within 1–2 business days.
- Shipping Carrier: We ship exclusively via UPS Ground, managed through GoShippo for streamlined logistics and tracking.
- Estimated Delivery Time: Orders typically arrive within 2–5 business days after processing.
💳 Shipping Costs
- Standard Shipping: Calculated at checkout based on your location and order size.
- Free Shipping: Automatically applied to orders over $35 (before tax).
🔍 Order Tracking
- Once your order ships, you’ll receive a tracking number via email or SMS.
- You can track your shipment directly through the UPS portal or via your Sweet Lily account.
🚫 Shipping Limitations
- We currently ship within the continental United States only.
- We do not deliver to PO Boxes, APO/FPO addresses, or U.S. territories.
🛡️ Delivery Guarantee
- If your order is delayed, lost, or arrives damaged, please contact us at info@sweetlily.shop within 7 days of delivery.
- We’ll work quickly to resolve the issue with a replacement or refund, depending on the situation.