Refund and Returns Policy

🔄 Sweet Lily Return & Refund Policy

We want you to love your Sweet Lily purchase. If something isn’t right, we’re here to make it right.

✅ Eligibility for Returns

• You may request a return within 14 days of receiving your order.
• Items must be unused, in original packaging, and in resalable condition.
• Proof of purchase (order number or confirmation email) is required.

🚫 Non-Returnable Items

• Final sale items
• Gift cards
• Items marked “non-returnable” at checkout

📦 How to Initiate a Return

1. Email us at support@sweetlily.shop with your order number and reason for return.
2. We’ll provide a return authorization and instructions.
3. Ship the item back using a trackable method. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

💸 Refunds

• Once your return is received and inspected, we’ll notify you via email.
• Approved refunds will be issued to your original payment method within 5–7 business days.
• Shipping fees are non-refundable, unless the return is due to our error.

🔁 Exchanges

• We currently do not offer direct exchanges.
• To swap an item, please return the original and place a new order.

🛡️ Damaged or Incorrect Items

• If your item arrives damaged or incorrect, contact us within 7 days of delivery.
• We’ll cover return shipping and send a replacement or full refund.